Once your grant has been approved, you will receive an approval letter and packet with useful materials and a guide to get started. You do not have to wait for your approval letter or packet to use your grant—you can use approved funding immediately.
If you applied online:
Your digital welcome packet materials, as well as your patient and grant information, can be found in your portal account. To pay for prescriptions at the pharmacy, find your TotalAssist Pharmacy Card in your portal account. You can access your information and submit claims 24/7 in your portal account.
If you applied by phone:
The support specialist will make sure you have the information you need to pay for prescriptions at the pharmacy right away. You will receive a welcome packet and approval letter by mail in a few days. For 24/7 online access to your grant, create a TotalAssist portal account. You can track your balance, submit claims, check claim payments, and more.