Due to high volume, manual claims processing times are taking longer than usual. We apologize for the inconvenience and ask that you not resubmit the same claim multiple times. This will help ensure our team is able to process claims as quickly as possible. To check your claim status, please log in to your portal account or use our 'Quick search' tool. Thank you for your cooperation and understanding.
If you have been approved for a TotalAssist grant for a disease fund, you can use your grant to cover medication copays, coinsurance, and deductibles for your fund’s approved medications.
Some TotalAssist funds do not include pharmacy benefits, such as testing and assessment funds and our transportation fund. As such, approved patients will not receive a pharmacy card for those grants.
Related articles: Approval packets; Claims for testing & assessment funds; Claims for transportation grants
Present the card at the pharmacy to pay for your out-of-pocket costs for approved medications. The card works like cash and will cover approved medications at the point of sale, so no additional claims are required. Your pharmacy card lists this information:
If you applied by phone, you will receive a copy of your pharmacy card in your welcome packet by mail. If you applied online, or if you created a portal account, your pharmacy card information will be in your account.
If your pharmacy card is in your portal account, you can download and print your pharmacy card to use it–but a printed copy is not required to use it. You can simply provide the information to the pharmacy either over the phone or when you pick up your prescription. Likewise, if you misplace the paper version of your pharmacy card, you can access your portal account to find the information, or contact us to help retrieve your pharmacy card information. Chat live from this website, or call 866-512-3861, Monday through Friday, 8:30am – 5:30pm ET.
Using your pharmacy card is not the only way to pay for medication costs covered by your grant. You can also submit a claim to get reimbursed (paid back) for eligible pharmacy expenses you paid out-of-pocket during your grant eligibility period and lookback period.
Related article: Claims guide – Pharmacy expenses
TotalAssist grants are meant to be flexible to patient needs. You can use your TotalAssist grant for eligible out-of-pocket healthcare costs as you choose. As such, you might not use your pharmacy card.
Related article: Expenses covered by TotalAssist
Chat live or call 866-512-3861, Mon - Fri, 8:30am - 5:30pm ET.
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Apply and manage claims 24/7
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