Due to high volume, manual claims processing times are taking longer than usual. We apologize for the inconvenience and ask that you not resubmit the same claim multiple times. This will help ensure our team is able to process claims as quickly as possible. To check your claim status, please log in to your portal account or use our 'Quick search' tool. Thank you for your cooperation and understanding.
Once you or your patient is approved for financial assistance, you can start using TotalAssist grant funding immediately. This guide outlines important things to know once a grant has been awarded.
Most TotalAssist funds are designed to provide flexibility to pay for medication copays, coinsurance, and deductibles; health insurance premiums; office visit charges (day of treatment); and treatment administrative charges. A few funds cover only specific costs, such as testing or assessment. Be sure to read about what your fund covers when applying. Information about what your specific fund can be used for is described on the fund page.
You can also find this information in your approval packet, or in your or the patient’s portal account.
You will receive an approval letter and welcome packet. If you or your patient applied by phone, your packet will arrive by mail a few days after your approval date. If you or your patient applied online, the digital materials will be immediately available in your portal account. Information in the approval packet is specific to you (the patient), and to your TotalAssist fund. For most funds, the packet contains:
We contact your healthcare provider directly to confirm diagnosis and treatment status. In your portal account, your grant will be marked as verified once they respond. If we do not receive diagnosis verification from your provider within 30 days of approval, we will notify you—and ask that you contact your provider to follow up. Learn more about diagnosis verification.
Log in to your portal account 24/7 to access your grant information, get your unique barcoded claims form, submit claims, check payment status, and more. Or use our quick self-service tools to check claims status and grant balance.
You can have reimbursement claims deposited directly into your checking account by signing up for electronic funds transfer (EFT). To use EFT, you must have an open checking account. We recommend signing up as soon as you receive your approval materials.
Your personalized TotalAssist pharmacy card will be in your approval packet, and in your portal account. The card works like cash and covers eligible medication copays at point of sale.
TotalAssist can pay your provider, insurance company, or pharmacy directly for eligible, covered expenses. You, your pharmacy, or your provider can submit claims to request these payments.
TotalAssist can reimburse you for eligible expenses you have already paid, including those paid during the 6-month lookback period before your approval date.
You must use your grant at least every 120 days to keep your grant active. This means if a claim is not submitted at least once every 120 days, the grant will be closed. If your grant closes, or if you want help ensuring your grant stays active, please contact us.
Browse our help center for helpful, detailed articles about using the portal, submitting claims, and more.
Chat live right here on the website with our support specialists, or call us at 866-512-3861, Monday through Friday, 8:30am – 5:30pm ET.
