Due to high volume, manual claims processing times are taking longer than usual. We apologize for the inconvenience and ask that you not resubmit the same claim multiple times. This will help ensure our team is able to process claims as quickly as possible. To check your claim status, please log in to your portal account or use our 'Quick search' tool. Thank you for your cooperation and understanding.
Help Center Article
The TotalAssist portal does not offer a patient list view. Instead, you can check to ensure your patients are connected to your account in two different ways: Why are SSN, Alien ID, or TotalAssist ID required to connect a patient? We require an SSN, Alien ID, or TotalAssist ID to connect a patient to your […]
Help Center Article
This article covers solutions to issues getting notifications from: If you are not receiving password reset emails, multifactor authentication (MFA) verification codes, fund alerts, or other notifications from our TotalAssist portals, TotalAssist Fund Notification System or FundFinder, the steps below can help ensure messages are delivered successfully. Notification sources and what they are used for […]
News Article
With the launch of TotalAssist, Patient Advocate Foundation wants to ensure you have the tools and resources you need to check your eligibility, apply for and manage grants, submit claims, and access and navigate the TotalAssist portal and other self-service tools. TotalAssist tips View a list of all TotalAssist funds, including maximum award amount, insurance […]
Help Center Article
Does having assistance from another organization or company make me ineligible for TotalAssist, or vice versa? We realize that some people need more help than one resource can provide, and our goal is to make sure patients have the financial support that is needed. Your eligibility is not impacted by having another grant from a different charitable […]
Help Center Article
For new and returning users, we have created easy-to-use, visual guides to help with these topics and questions: Download and read our guides to getting started with your TotalAssist portal account. Getting started for: Browse all our portal guides
Help Center Article
My claim was denied. What can I do? If your claim was denied, you will receive a letter. You will receive the letter by the preferred method you indicated: by email or by mail. The letter will also be posted in your portal account. Please review the claim denial letter you received. It will clearly […]
Help Center Article
Payments How to submit a claim Required documents Treatment expenses your grant covers Not covered: Paying for treatment expenses Your grant can cover treatment expenses during: TotalAssist can pay for treatment expenses by: Electronic Funds Transfer (EFT) If you want to have reimbursements directly deposited into your checking account, sign up for Electronic Funds Transfer […]
Help Center Article
Payments Using your pharmacy card Getting reimbursed Required documents by insurance type Pharmacy expenses your grant covers Paying for pharmacy expenses Your grant can cover pharmacy expenses during: Ways to pay for pharmacy expenses Electronic Funds Transfer (EFT) If you want to have reimbursements directly deposited into your checking account, sign up for Electronic Funds […]
Help Center Article
Payments How to submit a claim Required documents by insurance type Insurance premium expenses your grant covers Not covered: TotalAssist can pay for health insurance premiums by: Electronic Funds Transfer (EFT) If you want to have reimbursements directly deposited into your checking account, sign up for Electronic Funds Transfer (EFT) with TotalAssist. Required supporting documents […]
