Due to high volume, manual claims processing times are taking longer than usual. We apologize for the inconvenience and ask that you not resubmit the same claim multiple times. This will help ensure our team is able to process claims as quickly as possible. To check your claim status, please log in to your portal account or use our 'Quick search' tool. Thank you for your cooperation and understanding.
Apply quickly and easily for TotalAssist grant funding with our guide for patients and their caregivers.
You can apply online or by phone for TotalAssist grants. Our online application is secure and takes about 15 minutes to complete. You’ll find out instantly if you’re approved and can begin using your TotalAssist grant immediately. To apply by phone, call us at 866-512-3861, Monday–Friday, 8:30am–5:30pm ET. Language interpretation is available.
Search TotalAssist funds by disease or medication name and check the eligibility requirements specific to that fund.
Applying for TotalAssist takes about 15 minutes. Have your provider, insurance, and treatment plan information ready. For more details, read our help article.
1
Create your TotalAssist portal account to apply, or login to your existing account. Check your email for a security code and complete verification to access your account. For more details about using your portal account, read our portal guides for patients.
2
In the ‘Applications’ tab, click ‘Create Application.’ Enter your diagnosis and insurance information. Select the fund you’re applying for. Next, answer pre-screening questions to continue.
3
Fill out the online application with the required information (as listed above). After you click ‘Submit’ you’ll know immediately if you are approved for a TotalAssist grant. You can begin using your grant funding for covered expenses right away!
Patient Advocate Foundation verifies your diagnosis and treatment plan with your provider directly. We also automatically verify the income eligibility for every applicant. In some cases, we may need more information to verify your income. If so, we will notify you, and you have 30 days from approval date to provide proof of income.
Call us at 866-512-3861, Monday through Friday, 8:30am–5:30pm ET. Our program specialists will help you complete the pre-screening and application over the phone. You’ll find out instantly if you’re approved and can begin using your grant right away. Interpreter services are available by phone.
Everything you need to use your TotalAssist grant will be available in your portal account, or by phone. Here’s what you need to know:
If you applied by phone
The program specialist will make sure you have the information you need to pay for prescriptions at the pharmacy right away. Simply provide the pharmacy with the information. You will also receive an approval packet by mail in a few days with information about using your grant and submitting claims.
If you applied online
Your digital approval packet materials can be found in your portal account. To pay for prescriptions at the pharmacy, find your TotalAssist Pharmacy Card in your portal account. Simply provide the pharmacy with this information. You can also submit claims 24/7 in your portal account.
Patient Advocate Foundation offers tools, services, and resources to help connect you to the right support, beyond TotalAssist funds. Search our resources directory.
Browse our help center for helpful, detailed articles about using the portal, submitting claims, and more.
Chat live right here on the website with our support specialists, or call us at 866-512-3861, Monday through Friday, 8:30am – 5:30pm ET.
