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  • About us
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Patient Advocate Foundation TotalAssist Logo

Help center > Article:

Portal getting started guides

Topics: After you're approved, Approval & getting started, Getting started guides, How to get help, Portal guides, Portals, Self-service tools
Information for: Nonprofits, Patients, Pharmacies, Providers

Portal getting started guides

For new and returning users, we have created easy-to-use, visual guides to help with these topics and questions:

  • What’s in my portal account?
  • Creating a new portal account
  • How to log in for users of the PAN portal or Co-Pay Relief Program portal (legacy portal users)
  • Multi-factor Authentication (MFA)

Download and read our guides to getting started with your TotalAssist portal account.

Getting started for:

  • Patients
  • Pharmacies
  • Providers
Browse all our portal guides

Need more help?

Chat live or call 866-512-3861, Mon - Fri, 8:30am - 5:30pm ET.

Contact us

Portal login for patients, pharmacies, and providers

Apply and manage claims 24/7

Login

Portal login for nonprofit patient partners

Apply and manage claims 24/7

Login

Published:

June 29, 2026

|

Last updated:

June 29, 2026

Helping patients access the care they need.

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TotalAssist is the charitable patient assistance program of the Patient Advocate Foundation—connecting people with life-threatening, chronic, and rare diseases with financial assistance for their out-of-pocket healthcare costs.

501(c)(3) nonprofit · Established 1996

AICPA SOC Crest | SOC for Service Organizations
Platinum Transparency 2025 Crest | Candid.
Charity Navigator Four-Star Rating Badge
Great Non-Profits 2025 Top-Rated Badge

Call us for help with your application or claims, Monday - Friday, 8:30am - 5:30pm ET

866-512-3861

Llame si necesita ayuda con su solicitud o reclamo, de lunes a viernes de 8:30 a. m. a 5:30 p. m., hora del este. Para español, presione 2.

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