Denied claims

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Denied claims

My claim was denied. What can I do?

If your claim was denied, you will receive a letter. You will receive the letter by the preferred method you indicated: by email or by mail. The letter will also be posted in your portal account.

Please review the claim denial letter you received. It will clearly state whether your claim was denied due to ineligibility (such as expired coverage, non-covered services, exhausted funds, or duplicate submissions) or whether additional information is needed to process your claim. If additional documentation is required, the specific items needed will be listed in the letter and must be submitted before the claim can be reviewed or processed.

If you have questions or need assistance, contact us.

Need more help?

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