We are currently experiencing high call volume and increased claim volume. Call wait times are longer than usual and manual claims processing times may also take longer than expected. We apologize for any inconvenience. Please avoid resubmitting duplicate claims as this may further delay processing. For faster assistance, use your online portal account our 'Quick Search' tool, live chat, or search help center articles. For non-urgent requests, please submit an inquiry here.
Help Center Article
What this grant pays for You can use your virology testing (health equity) grant to help pay for: Related to: You cannot use your grant to help pay for:
Help Center Article
What this grant pays for You can use your cancer genetic and genomic testing grant to help pay for: Related to: You cannot use this grant to help pay for: Paying for covered expenses Payments You can be reimbursed (paid back) for covered expenses or have TotalAssist pay a healthcare provider or treatment center (such […]
Help Center Article
Guaranteed award Approved applicants will receive their TotalAssist fund‘s guaranteed award amount of grant funding. Maximum award The maximum award is the maximum funding amount a grantee may receive within their grant eligibility period, which is 12 months from the day of approval. The maximum award amount equals the guaranteed amount plus unguaranteed funding. If you use the entire guaranteed […]
Help Center Article
If you use the entire balance up to the fund’s maximum award amount, your grant status will be considered fully paid out and your account will be closed. You will receive a letter (in your portal account or by mail) notifying you as such. We hope the TotalAssist program has made your journey easier. Can […]
Help Center Article
Grant closed because the maximum award was paid out If you receive a letter confirming you have used the entire balance of your grant award up to the maximum amount, and your grant has been closed: read our article about paid out grants. Grant closed because of inactivity The TotalAssist program requires that you submit […]
Help Center Article
Is TotalAssist free? Do I have to pay it back? Patient Advocate Foundation is a charity and nonprofit organization. Our TotalAssist program, and our other direct patient services, such as case management, are free. TotalAssist grants are not loans and therefore do not need to be paid back. Our grants are charitable financial assistance for eligible patients. Individuals must meet […]
Help Center Article
Approved Your application has been approved. You will receive an approval letter and welcome packet. If you applied by phone, your packet will arrive by mail or email based on your preferred method of communication. If you applied online, your digital welcome packet and letter will be immediately available in your portal account. Information in […]
Help Center Article
Eligibility for TotalAssist financial assistance is based on verification of a qualified diagnosis and demonstrated financial need. If we are unable to verify diagnosis and/or financial need within 30 days of your approval date, your grant will be forfeit and closed. If we could not verify your income eligibility If you still need assistance and […]
News Article
We are excited to continue offering FundFinder for the thousands of people who rely on this service, now with enhanced visibility and notification options.
