We are currently experiencing high call volume and increased claim volume. Call wait times are longer than usual and manual claims processing times may also take longer than expected. We apologize for any inconvenience. Please avoid resubmitting duplicate claims as this may further delay processing. For faster assistance, use your online portal account our 'Quick Search' tool, live chat, or search help center articles. For non-urgent requests, please submit an inquiry here.
News Article
Patient Advocate Foundation opened a TotalAssist fund to help patients with healthcare costs for dermatomyositis.
News Article
Patient Advocate Foundation opened a TotalAssist fund to help with out-of-pocket healthcare costs hypertriglyceridemia, or high triglycerides.
Active Fund
Help Center Article
How can I help spread the word about TotalAssist? We know you may be interested in spreading the word about TotalAssist within your community, healthcare or pharmacy practice, or on social media. That’s why we’re pleased to offer a variety of resources and materials to support your outreach and education efforts on behalf of Patient […]
Help Center Article
The TotalAssist portal does not offer a patient list view. Instead, you can check to ensure your patients are connected to your account in two different ways: Why are SSN, Alien ID, or TotalAssist ID required to connect a patient? We require an SSN, Alien ID, or TotalAssist ID to connect a patient to your […]
Help Center Article
This article covers solutions to issues getting notifications from: If you are not receiving password reset emails, multifactor authentication (MFA) verification codes, fund alerts, or other notifications from our TotalAssist portals, TotalAssist Fund Notification System or FundFinder, the steps below can help ensure messages are delivered successfully. Notification sources and what they are used for […]
News Article
With the launch of TotalAssist, Patient Advocate Foundation wants to ensure you have the tools and resources you need to check your eligibility, apply for and manage grants, submit claims, and access and navigate the TotalAssist portal and other self-service tools. TotalAssist tips TotalAssist resources Self-service resources: Questions? If you still have questions or need […]
Help Center Article
Does having assistance from another organization or company make me ineligible for TotalAssist, or vice versa? We realize that some people need more help than one resource can provide, and our goal is to make sure patients have the financial support that is needed. Your eligibility is not impacted by having another grant from a different charitable […]
Help Center Article
For new and returning users, we have created easy-to-use, visual guides to help with these topics and questions: Download and read our guides to getting started with your TotalAssist portal account. Getting started for: Browse all our portal guides
